Refund policy
Returns & Refunds
We want you to love your configuration. If it isn't the right fit, you can request a return within 30 days of receiving your delivery. To be eligible for a return, your item must be unused, in the same condition you received it, and packed securely in its original packaging.
To start a return, send a quick note to our team at cs@cozypad.us. Once authorized, we will send you a return shipping label along with clear instructions on how and where to drop off your package. Please note that items sent back to our warehouse without prior authorization cannot be accepted.
Damages & Order Issues
Please inspect your delivery as soon as it arrives. If an item is defective, damaged, or if you receive an incorrect configuration, contact us immediately at cs@cozypad.us so we can evaluate the issue and make it right right away.
Exceptions & Non-Returnable Items
Due to the specialized nature of certain orders, a few items cannot be returned:
- Custom-order color configurations
- Commercial or B2B orders
- Clearance items
- Any items explicitly marked as "Final Sale" on the product page
Exchanges
We process all requests straightforwardly. If you would like to exchange an item for a different configuration or color, simply initiate a return for your current item and place a separate new order online for your replacement selection at your convenience.
Refund Process
Once your return arrives at our facility and passes inspection, we will issue a refund directly back to your original payment method within 10 business days.
Note: Banking institutions and credit card issuers can occasionally take a few extra days to process and post transactions to your statement. If more than 15 business days have passed since your return was received and you haven't seen the credit reflect, please reach out to us at cs@cozypad.us.